2. When the rep asks for your phone number, so she can call and update you on the progress of your claims, say in your most weary voice, "I'll give you our number but I'm sure you won't call me back." The rep will then rise to the challenge as if to prove you wrong. Or the rep still won't call you back, but at least you'll feel just a teeny bit satisfied that YOU KNEW IT.
3. Tell the rep that you have no choice but to believe that the company is purposefully delaying payments and/or losing bills you have sent in and that you will be forced to call your attorney/Geraldo Rivera/Honey Boo Boo.
5. Call and ask to speak with a manager about the delayed payments for bills you have submitted. When no manager gets in touch, call back and again request that a manager call you. When no manager gets in touch yet again, go have a glass of wine and pass the job off to your husband.
6. Forget sending in paper bills—so old school. Instead, try a singing telegram, and be sure to let the performer know the correct billing codes to sing. Just warn him to flee the premises if he ends up singing your bills to someone named Ashley.
7. This one's straight from the school of Laying It On Thick. Tell the rep, "Since is the fourth time I am calling to inquire about the lack of reimbursement for the speech therapy bills, I think at this point it might be helpful to hear from the member in question." Put your child on the phone, and when said child utters something unintelligible that only you can understand (like "I'm getting a Cars 2 Talking Lightning McQueen for my birthday!") get back on the phone and say, "I hope you can better understand why he needs the speech therapy and why I need to get reimbursed for those therapies, so I can keep getting him more."
8. There's always this note you could enclose, although if it were foolproof I wouldn't be writing this. And there's always the chance the note will end up in the hands of Ashley, who might accidentally use it to scribble down this week's grocery shopping list.
9. Start a change.org petition for Apple to create an app people can use to scan medical and therapy bills, zap them directly to the insurance company and send them messages approximately every ten minutes reminding them to reimburse you.
10. If you are sending in multiple bills, be sure to attach a form to each bill so the person reviewing the bills won't be traumatized by your attaching two bills to one form. You can also sprinkle colorful glitter into the envelope, thereby totally charming the staffer into doing a quick and competent job of sending your bills through the system.
11. Try reverse psychology. Ask the rep the following: "Do you reimburse for Chuck E. Cheese therapy? Because the rides and games are very beneficial to my child with special needs, not to mention that machine where he has to try and grab stuffed animals with a giant claw!!! How about Toys R Us therapy? Disney World therapy? Disneyland? Or maybe Dollywood? No? Do you reimburse for ice-cream therapy because I swear, chocolate ice-cream is the best motivation for getting my kid to walk/talk/move!!! Or, wait, how about cable TV therapy? I'm telling you, when my kid was watching Dog With A Blog the other day, he articulated a really clear 'dog!' OK, so you don't reimburse for any of those? Hmmm. Well, how about physical therapy?"
Image: Flickr/Alexandre Duret-Lutz